We want you to love your fragrance. Because perfume is a personal product, our policy is simple and fair.
What can be returned
- Sealed, unopened perfumes, attars and gift sets within 7 days of delivery, in their original packaging with the invoice.
- Items that arrived damaged, leaking, defective or different from what you ordered β we cover the return delivery and send a replacement.
What canβt be returned
- Opened, sprayed or used perfumes, attars and mists (unless the product is faulty) β for hygiene reasons.
- Samples, discovery sets and mini sizes once opened.
- Items returned without their original packaging.
Not sure about a scent? Start with a 5ml sample or our Discovery Set β it is the best way to be sure before buying a full bottle.
How to start a return
- Call or WhatsApp us, or write to hello@aurelle.store, with your order number and a photo of the item.
- We confirm the return and arrange a pickup from your address.
- Once the item reaches us and passes a quick check, we send your replacement or start your refund.
Refunds
Refunds are processed within 3β5 business days of receiving the item. Payments made by bKash, Nagad or card are refunded to the same account. Cash on delivery orders are refunded by bKash or bank transfer β whichever you prefer.
